Publications

The Good Quality Manager’s Guide

Trevor Boutall, The Management Charter Initiative, 1995. £9.99 ISBN 1-897587-27-9


  • How do you develop a culture of quality throughout organisation?
  • How do you support the organisation in formal quality assurance systems like ISO 9000 or Investors in People?
  • How do you measure the costs of quality and the potential and actual benefits achieved?
  • How do you encourage a commitment to continuous improvement throughout your organisation and its suppliers?
 Based on the National Occupational Standards for Managing Quality, The Good Quality Manager’s Guide is full of step-by-step checklists to help you deal with everyday quality management issues like these. Whether you are a full-time quality manager or a general manager who has special responsibility for quality management, you will find this book describes what you have to do to ensure your organisation’s quality goals are met. Managers using these checklists have identified benefits such as
  • greater customer satisfaction and loyalty
  • cost and time savings
  • reduced wastage, accidents and downtime
  • greater efficiency
  • better communication and commitment
  • improved motivation and teamwork
  • less stress.

The Good Quality Manager’s Guide maps out the world of quality management, clearly signposting you to the areas you need to visit. It is divided into three parts

  • Quality Management
  • Operational Management
  • National Standards.

"A very clear definition of quality management. Useful for quality managers seeking to establish their role and contribution to an organisation." - David Awcock, The Institute of Quality Assurance.

Available from the Management Standards Centre and Amazon.


  


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